Website down? Breathe. Help’s here.
Every minute offline costs you customers. Find out exactly why it’s down — free, in about 60 seconds — or call and talk to a real human right now.
Sound familiar?
“Customers are clicking and getting nothing — and you don’t know why.”
“Your hosting company’s support queue says “4 hours”. Your business doesn’t have 4 hours.”
“You don’t know if it’s DNS, hosting, an expired something, or worse.”
What we do in the first 60 minutes
Pinpoint the failure
DNS, hosting, SSL, server error — our checks find which link in the chain broke.
Call you with the plan
Plain English: what broke, how we fix it, what it costs. You decide before we start.
Get you back online
Most outages are fixable same-day. We don’t stop at “it works” — we find why it happened.
Fair questions
How fast can you get my site back up?
It depends on the cause — DNS and server config issues are often fixed within hours. We’ll give you an honest timeframe on the diagnosis call before you commit to anything.
What if it’s my hosting company’s fault?
We’ll tell you, and we’ll deal with them for you. Sitting on hold with a hosting provider is literally part of the service.
I don’t have my logins. Can you still help?
Usually yes. We can diagnose a lot from the outside, and we’ve recovered access for plenty of businesses whose old developer vanished.
Not sure what’s wrong? Tell us what’s happening and we’ll figure it out together — or call 1300 000 000.